Here are the most common questions we receive from our visitors
If you have a question that is not answered here, please feel free to contact us by phone or email.
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Questions & answers
Our visitors’ most frequently asked questions
If you have a question that is not answered here, please feel free to contact us by phone or email.
Contact usYou can easily take a taxi, train or bus. The train stops at Knivsta station, which is five minutes by car from Nova Park. The bus stops right outside the hotel.
In order to obtain SafeHotels Alliance’s highest “Premium” certification, a hotel must maintain the very highest levels of safety routines and equipment. All of our staff are educated and trained each year in both cardiovascular rescue and fire safety. We have staff present at the hotel 24 hours a day and defibrillators are always on site.
Yes, we have 137 parking spaces directly adjacent to the hotel.
No.
Yes, we have charging spots for electric cars.
Yes, we have a guest computer that you can use.
Yes, we have several chargers for various models of equipment. Let us know at reception and we’ll be glad to help you.
We take care of all lost items; please contact us and we will gladly assist you.
Yes, we accept guide dogs on duty.
Between 6:30 and 9:30 on weekdays and between 7:00 and 10:00 on weekends.
Absolutely! We can arrange for a breakfast tray or something similar if you do not have time to eat during the hours when the breakfast buffet is normally served.
Yes, just as we have gluten-free bread and other options for those with allergies or dietary restrictions, we also offer lactose-free products.
Yes.
Yes, we offer child-friendly food for our younger guests.
Yes, we have a vegetarian lunch during the week for all our guests, and we offer vegetarian/vegan options for those who fully or partly do not eat animal products.
The kitchen is open between 11:30 and 22:00, and the restaurant and bar are open until 1:00.
Yes, absolutely, we work hard to cater to all special diets and food allergies.
Yes, we offer room service for an additional fee.
Yes, we have hairdryers in all of our rooms.
No, there is no need to; we have irons in all of our rooms.
Yes, a kettle, along with tea and instant coffee, are available in all of our rooms.
Yes, all of our rooms are free of fur. We also have several rooms with hardwood floors instead of carpeting.
The single rooms have a 160 cm bed and the double rooms have two 90 cm beds.
We have three suites, each of which is equally nice and equipped with the same amenities.
Yes, certainly. We are an accessible hotel with lifts and handicap-accessible rooms.
Check-out is no later than 10:00 for conference guests and no later than 12:00 for private and business travellers.
Yes, admission to the spa is included for our conference guests as well as spa guests.
You must be at least 18 years of age to visit the Water Lounge.
Yes; since we have wonderful and shatter-proof plastic cups, you’re welcome to bring your drink to the pool.
We have bathrobes and slippers in all of our hotel rooms. If you are not staying overnight at the hotel and have only booked time at the spa, you will receive bathrobes and slippers upon your arrival and check-in. Towels can be borrowed in the Water Lounge.
Between 7:15–09:00 and 16:30–21:00.
There are swimsuits available for purchase at reception if you forget to bring your own.
No, you may use it freely during the open hours. You can book the spa for your private use before or after normal open hours.
In addition to relaxing in the Water Lounge, we have pool tables and various games at hand. There are also walking trails nearby, running tracks just around the corner, and we have walking sticks available to borrow.
Our very own activity, the Gastro Circuit, is an immensely popular activity. Contact us and we would be happy to tell you more about this or other activities we have available in cooperation with various activity organizers.
Contact us and we would be happy to help you.
Yes, we have short walking trails around the facility as well as an illuminated track 600 metres from the hotel.
Our conference rooms can accommodate anywhere from 2–8 people up to 300 people.
Yes, there are.
Yes, talk to us about your approach so that we can provide any possible assistance.
A PC projector and speaker system. In our two largest facilities, we also have headsets and microphones.
Yes, we have several couches in the lounge and some conference areas are available.
