{"id":8174,"date":"2023-09-29T13:28:31","date_gmt":"2023-09-29T11:28:31","guid":{"rendered":"https:\/\/novapark.se\/questions-and-answers\/"},"modified":"2026-03-25T17:38:21","modified_gmt":"2026-03-25T16:38:21","slug":"questions-and-answers","status":"publish","type":"page","link":"https:\/\/novapark.se\/en\/questions-and-answers\/","title":{"rendered":"Questions and Answers \/ Hotel binder"},"content":{"rendered":"\n
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QUESTIONS AND ANSWERS<\/p>\n\n\n\n

Hotel Info<\/h1>\n\n\n\n

Any information you might need during your stay<\/p>\n<\/div><\/div>\n\n\n\n

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WELCOME TO NOVA PARK<\/p>\n\n\n\n

We wish you a warm welcome to Nova Park and we hope you will enjoy your stay. <\/p>\n\n\n\n

The purpose of this site is to answer some of the questions that you may have. You will also find suggestions and ideas on things to do during your stay. Kindly contact the reception if you can’t find what you are looking for, and we will be pleased to help you. <\/p>\n\n\n\n

We would appreciate if you would tell us your opinion about your stay with us and help us improve further. <\/p>\n\n\n\n

There are questionnaires in the meeting rooms but you can also use the cards on your bed for comments. <\/p>\n\n\n\n

Welcome to Nova Park! <\/p>\n\n\n\n

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ADAPTERS<\/h3>\n
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The reception can provide you with various AC power plug adapters.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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ACTIVITIES<\/h3>\n
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We offer outdoor activities such as croquet and kubb (an old Viking game). Outdoor game equipment is available at the reception. We also have hiking poles and bikes. Nearby is an illuminated jogging trail. <\/p>\n

Ask the reception how to find it. Indoors you will find a billiard-table and board games. Please ask us about \u201dconference extras\u201d.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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SWIMMING CLOTHES<\/h3>\n
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You can buy swimming clothes in the reception<\/em>.<\/p>\n\n<\/div>\n<\/div>\n

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LUGGAGE<\/h3>\n
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There is a locked luggage room adjacent to the reception where you as a guest can leave your luggage after checking out. <\/em><\/p>\n

The hotel takes no responsibility for valuables and overcoats. For luggage service please contact the reception.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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BAR<\/h3>\n
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The restaurant and bar are fully licensed. The bar is open 11.00\u201301.00 daily. Apart from something to drink you can order a light meal when the kitchen is closed. There is a coffee bar at your service at all times.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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DAY CARE<\/h3>\n
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Please contact the reception.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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PAYMENTS<\/h3>\n
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We accept the following credit cards: AMEX, VISA, Master card, Diners Club as well as the mobile payments via Swish.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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BOOKINGS<\/h3>\n
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Would you like to stay with us again? The reception is happy to help you book your next hotel stay with us. <\/p>\n

Planning a conference? We are happy to help you plan for your next visit!<\/em><\/p>\n\n<\/div>\n<\/div>\n

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FIRE SAFETY<\/h3>\n
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In every room there is a smoke detector and a fire alarm. Please study the escape plan available in every room and localize the closest emergency exit. Would you like more information about our fire safety program please contact the reception.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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BICYCLES<\/h3>\n
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We have bicycles for you to borrow. Please contact the reception.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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COMPUTER<\/h3>\n
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You can borrow a laptop in the reception on the first floor.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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ELECTRICITY<\/h3>\n
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Power points have 230 V\/50Hz. Please contact the reception if you need an adapter.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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ELECTRIC VEHICLE CHARGING<\/h3>\n
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We have six charging stations on our parking lot for our guests. Use the Easy Park app to start your charging session. In addition to our own chargers, there are several fast charging stations at Circle K gas station right outside the hotel. <\/em><\/p>\n\n<\/div>\n<\/div>\n

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BREAKFAST<\/h3>\n
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Breakfast is served in the restaurant on the ground floor:
Weekdays: 06.30\u201309.30. <\/em>
Saturday and Sundays: 07.00\u201310.00. <\/em><\/p>\n

If you require an earlier breakfast please contact the reception. <\/em><\/p>\n

For breakfast in your room, there is a charge of SEK 195.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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GUEST QUESTIONNARE<\/h3>\n
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Your feedback is valuable as it helps us to develop and to further improve your next stay. We value your opinion and hope you will take the time to fill out the questionnaire available in the meeting rooms or leave your comments on the card on your bed. Thank you for helping us improve our service.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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GYM<\/h3>\n
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We have partnered up with Raw Motion, situated a couple of hundred meters across the road from Nova Park. Raw Motion is open Monday\u2013Friday 05.00\u201311.30 and Saturday and Sunday 08.00\u201320.00. To work out at Raw Motion please speak to the reception to get the entry card to the facilities.<\/em><\/p>\n

We have a fitness room in the Water Lounge with some training equipment such as an exercise bike and treadmill<\/em>. The fitness room is open 07.15-09.00.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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TOWELS<\/h3>\n
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In addition to the towels in your room, more towels may be obtained at the reception. Please consider the environment and reuse your towel, please read more on the sign in the bathroom. Towels for the Relax and Spa department are available in the changing rooms or at the reception. Our double rooms have extra towels in the bathroom.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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HOTEL<\/h3>\n
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Nova Park has a total of 117 rooms of which 3 are suites. 11 rooms are designed for guests with allergy related sensitivities and 1 is handicap-equipped. We have 79 Superior rooms and 35 Deluxe rooms.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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DOGS<\/h3>\n
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Out of respect for other quests we only allow active duty service dogs.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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SUSTAINABILITY<\/h3>\n
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Nova Park is \u201cGreen Key\u201d certified. We actively work to reduce our environmental footprint by reducing our water and energy consumption, carbon footprint, reduce the usage of chemicals and recycle waste. Additionally we strive to use fair-trade certified, ecological and local produce and products.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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INTERNET<\/h3>\n
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We provide a free of charge secure broadband connection via a city fibre network, wired connection and wireless connection up to 1000 Mbit\/s. To connect to the Wi-Fi, simply connect to \u201cNova Park Guest\u201d.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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TRANSPORTATION<\/h3>\n
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For timetables for airport bus 801 or the local bus 180 and 181 and train please contact the reception or find timetables<\/em> here<\/a>.<\/p>\n\n<\/div>\n<\/div>\n

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CONFERENCE<\/h3>\n
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Our conference facilities are located on the 2nd floor with its own reception desk. They will assist you with everything you need for your conference, such as photocopying. If you are interested in our facilities and what we can offer \u2013 please contact the conference desk.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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COPYING<\/h3>\n
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The main reception and the conference area reception desk will help you make photocopies.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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PILLOWS<\/h3>\n
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All rooms have a hard and soft pillow. Would you like another hard or soft pillow? There are more pillows in the reception.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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RECYCLING<\/h3>\n
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Please help us recycle by placing recyclable items on the desk such as batteries, bottles, cans and newspapers. We will then recycle it for you.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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BED SHEETS<\/h3>\n
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We do not change bed sheets during stays within a week. If you would like to change more or less frequent, please contact the reception.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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HOTEL SURROUNDINGS<\/h3>\n
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Knivsta town, with railway- and bus station is about 3 km from the hotel. Knivsta offers shops and restaurants, a bank and post office. Train- and bus schedules are available at the reception. We can also provide you with information about the nearby city of Uppsala.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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PARKING<\/h3>\n
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Parking is free to our guests on Nova Park\u2019s premises. No permit is required. There are six electric charging station for our guests. In totalt we have 137 parking spaces directly outside the hotel.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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RECEPTION<\/h3>\n
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The reception is staffed 24 hours. To reach the reception dial from your mobile +46 70-534 90 66. The reception will help you with information, make photocopies, call for taxies, supply fans, take valuables for safe deposit etc. There is also a mini drug store with toiletries, candy and some common non-prescription drugs. There is also a gift shop with jewellry and stuffed toys. The hotel takes no responsibility for valuables left unattended.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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RESTAURANT<\/h3>\n
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Restaurant opening hours are:
Monday to Friday lunch 11.30\u201313.30
Monday to Thursday dinner 18.00\u201322.00
Fridays to Sundays lighter meals are served.
Please note that the kitchen closes at 22.00.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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ROOMSERVICE<\/h3>\n
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Room service is available during kitchen opening hours at a charge of SEK 150. To order, please call the bar from your mobile on +46 79-068 31 77 or the reception by dialing +46 70-534 90 66.<\/em><\/p>\n

Light dinner
\u00a0–\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ham- & cheese sandwich<\/em> – SEK 95
–\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Chef\u00b4s salad<\/em> – SEK 145:-
–\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Caesar salad with shredded chicken<\/em> – SEK 155
–\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Omelet with shrimp or ham and cheese –<\/em> SEK 125
–\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Soup of the evening<\/em> – SEK <\/em>130
–\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Pasta of the evening<\/em> – SEK 165
–\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Steak, red wine sauce and potatoes<\/em> – SEK <\/em>280
–\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Deep fried fillet of fish, remoulade, lemon\u00a0–\u00a0SEK <\/em>280
–\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Small side salad\u00a0<\/em>– SEK <\/em>60
–\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Dessert of the evening<\/em> – SEK 130
\u00a0
Business dinner
\u00a0–\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Main course<\/em> – SEK <\/em>395
–\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Two dishes<\/em> – SEK <\/em>510
–\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Three dishes<\/em> – SEK <\/em>645
\u00a0\u00a0
Room service fee<\/em> – SEK <\/em>150<\/em><\/p>\n\n<\/div>\n<\/div>\n

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SAFE DEPOSIT<\/h3>\n
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There is a safe deposit box in every room and on the first floor in the main reception.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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SHOE POLISHING SERVICE<\/h3>\n
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There is a shoe polish machine between the entrance doors on the ground floor.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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SPA & RELAX<\/h3>\n
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Please see separate information about our spa Water Lounge here<\/a>.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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SAFETY & SECURITY<\/h3>\n
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The hotel is certified with Stay Safe Alliance. That means that we actively work with fire safety, personal safety and information safety. Would you like to know more about our safety program, please contact the reception or read more on our website.<\/em><\/p>\n

Please note that:
In an emergency or accident call 112 from your mobile, or dial +46 70-534 90 66 for the reception. In case of non-emergency accidents please contact the reception.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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DENTIST<\/h3>\n
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If you are in need of a dentist please contact the reception for more information.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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TAXI<\/h3>\n
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To book a taxi please contact the reception well in advance before your departure. The hotel has contracted rates with Sverigetaxi, Taxi Kurir and Taxi Stockholm.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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TELEPHONE<\/h3>\n
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To dial our reception, dial from your mobile +46 70-534 90 66 and we will help you.
Here are a few numbers that might be good to keep at hand:
SOS Alarm (911 Emergency) – 112
Uppsala city emergency hospital (20 km) – 018 611 00 00
Uppsala city tooth emergency hospital (20 km) – 018 611 63 50
Knivsta Pharmacy (2 km) – 018 34 38 24<\/em><\/p>\n\n<\/div>\n<\/div>\n

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NEWSPAPERS<\/h3>\n
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Morning newspapers are available in the newspaper rack in the lobby.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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LAUNDRY<\/h3>\n
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Would you like help with laundry?<\/em>
Leave your laundry at the reception before 08.00 and you will have it returned by 18.30. For dry cleaning please contact the reception.<\/p>\n

Price\/garment:
Underwear\/T-shirt – 45 SEK
Shirt – 85 SEK
Blouse – 85 SEK
Trousers – 115 SEK
Skirt – 115 SEK
Other – price depending on garment<\/em><\/p>\n\n<\/div>\n<\/div>\n

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TV<\/h3>\n
\n\n

Below is a list of available channels.
1\u00a0\u00a0 SVT1
2\u00a0\u00a0 SVT2
3\u00a0\u00a0 Kanal 3
4\u00a0\u00a0 Kanal 4
5\u00a0\u00a0 Kanal 5
6\u00a0\u00a0 Kanal 6
7\u00a0\u00a0 Kanal 7
8\u00a0\u00a0 Kanal 8
9\u00a0\u00a0\u00a0 Kanal 9
10\u00a0 Kanal 10<\/em>
11\u00a0 Kanal 11
12\u00a0 Kanal 12
13\u00a0 INFO KANAL
14\u00a0 Kunskapskanalen
15\u00a0 SVT24
16\u00a0\u00a0SVT BARN
17\u00a0\u00a0MTV 00\u00b4S
18\u00a0\u00a0France 24
19\u00a0\u00a0History HD
20\u00a0\u00a0NRK1
21\u00a0\u00a0NRK2<\/em>
22\u00a0\u00a0DR1
23\u00a0\u00a0DR2
24\u00a0\u00a0YLE TV1
25\u00a0\u00a0YLE TV2<\/em><\/p>\n\n<\/div>\n<\/div>\n

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CHECKOUT<\/h3>\n
\n\n

Checkout time for private guests is 12.00 unless otherwise is agreed. Conference groups are requested to checkout no later than 10.00.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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WAKE UP CALL<\/h3>\n
\n\n

Please contact the reception to book your wake up call.<\/em><\/p>\n\n<\/div>\n<\/div>\n

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WATER LOUNGE<\/h3>\n
\n\n

Welcome to our beautiful Water Lounge. A sea-shaped pool is at the heart of the spa, here you will also find a mosaic sauna, Jacuzzi as well as a unique lounge with a magnificent fireplace. In Water Lounge there is peaceful and harmonious atmosphere.
\u00a0
We want all our guests to be comfortable and enjoy a well-deserved relaxation after a long day of meetings. It is important to us to maintain that atmosphere and therefore there is age-limit of at least 18 years of age to enter Water Lounge.\u00a0 <\/em><\/p>\n

In Water Lounge you will also find some training equipment such as an exercise bike and treadmill.
\u00a0
For our conference guests we offer complementary access to Water Lounge on weekdays. Access during weekends is pre-booking only. Please contact the reception for more information.
\u00a0
For you as our guests, you can purchase entry to Water Lounge at the reception. Special conditions apply. Please contact the reception for more information.
\u00a0
You need your room key to enter Water Lounge.
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